We accept cancellation requests for orders that have not yet been shipped. Since cancellations involve multiple processes—including logistics, payment processing, and invoicing—all requests must be handled through our online store's Customer Service. Please follow the steps below to apply for a cancellation:
Order Cancellation Process
Step 1: Log in to your Account
Click the button below to go to the Member Center.
Log in using your account and password.
Step 2: Access Your Orders
Once logged in, navigate to the Order History page.
Locate the order you wish to cancel and click to view the Order Details.
Step 3: Submit Your Request
Use the Order Inquiry/Message section within that specific order to contact our Customer Service team.
Please state your request clearly (e.g., "Request to cancel this order," "Post-purchase inquiry," or "Return and exchange request").
Important Notes
Orders already in the shipping process cannot be canceled.(However, you may still contact us, and we will assist you through our standard return and refund process.)
If you have any questions, please contact our Customer Service team. We are dedicated to assisting you with your order.
Refunds will be issued via your original payment method. The actual processing time may vary depending on your bank or payment provider.